Casa Maò - Marzola - Vigolo Vattaro

Below expectations. Better direct contact with guests is needed.

The room was spacious, with a well-equipped kitchen and the added convenience of a washing machine. The beds were comfortable. Our apartment was located right next to another building, resulting in no view and a rather dark room. Contact with the host was only possible via WhatsApp text messages (no voice messages), which meant that in the case of an immediate need - which did occur - there was no direct way to reach them. I reported several issues, such as the TV not working and insufficient toilet paper, but received replies only hours later, stating the manager needed to be consulted. Unfortunately, no solutions were provided during our stay, and there was no follow-up from staff or management in the days afterward. As a result, we were unable to watch TV for the entire duration of our visit. Before leaving, we were asked to wash the dishes and dispose of the waste, even though the apartment was not very clean upon arrival. There was an unpleasant odor in the room, the toilet bowl was smelly, and hair was left on a pillow. The shower door could not close properly. Additionally, instructions for using the electric ceramic hob were missing; however, this issue was eventually resolved via WhatsApp, allowing us to use it the following day. The parking lot is good, but the entrance and exit are quite tight.